1. Eligibility for Refunds
Refunds may be granted if:
- The item arrives damaged
- The wrong item was received
- The item is defective
- The order did not arrive due to our error
- You request a refund within the allowed time window
We may ask for proof such as photos of the product or packaging.
2. Items Not Eligible for Refunds
We do not issue refunds for:
- Items damaged by customers
- Items returned without authorization
- Clearance or final sale items
- Digital products after download
3. Refund Request Window
You must request a refund or report an issue within:
- 14 days of delivery for damaged or incorrect items
- 30 days for defective items
Requests made outside this window may not be accepted.
4. How to Request a Refund
Email us at [insert email] with:
- Your order number
- Full name
- Description of the issue
- Photos if applicable
We respond within 2 to 5 business days.
5. Refund Method
Approved refunds are issued to the original payment method. Refund processing times depend on your bank or payment provider.